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Downgrading your upgrade

Posted on by Craig Faulkner

Ordering a mobile phone should be a simple process. You select the phone you want, you pick a contract, then within a few days your phone arrives and you start using it. I had always been under the impression that it was this easy. Indeed I had even had just such an experience a couple of years ago when I fir… Read more »


Tags: customer service | delivery | fail | Orange | iPhone | UK Mail

 

Passing the buck

Posted on by Craig Faulkner

I don't have much luck with deliveries. On the occasions a delivery company manages to find my house, they almost always seem to do so on a day when I won't be in it. Even more frustrating is that more and more of the companies I need to order things from have taken to using delivery companies that refuse to… Read more »


Tags: home | delivery

 

The house that no one can find

Posted on by Craig Faulkner

So, I've moved house. It wasn't as bad as I thought it would be. Granted, it took a few trips to move everything, but despite all the initial toing and froing, it went rather well. In fact, thus far, the only problem we’ve had is that nobody can find us. We first noticed the issue on the Monday after we move… Read more »


Tags: house | home | delivery | directions | moving

 

When’s most inconvenient for you?

Posted on by Craig Faulkner

Why is it that deliveries almost always come while we're at work? And why is it that there is so rarely an option to specify a more suitable time when placing an order that needs to be delivered? While I appreciate that different people go to work at different times, and work different hours, I would be prep… Read more »


Tags: delivery